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Patients Come Second: Leading Change by Changing the Way You Lead

November 21, 2016

Patients Come Second: Leading Change by Changing the Way You Lead

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.

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About the Book

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.

Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.

Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

Details
Author: BBB Guests - Main
Series: Paul Spiegelman
Tags: Business, Entrepreneurial, Guests, Leadership, Non-Fiction, Practitioner
ASIN: 0988842807
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Other Books on the Show in the "Paul Spiegelman"
Why is Everyone Smiling? The Secret Behind Passion, Productivity, and Profit
Small Giants: Companies That Choose to Be Great, Instead of Big
Good to Great: Why Some Companies Make the Leap and Others Don't
Smile Guide: Employee Perspectives on Culture, Loyalty and Profit
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Disclosure of Material Connection: Some of the links in the page above are "affiliate links." This means if you click on the link and purchase the item, I will receive an affiliate commission. I am disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."
Smile Guide: Employee Perspectives on Culture...
Never Fly Solo: Lead with Courage, Build Trus...

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