I bet you can instantly recall an awful customer experience? How about an exceptional customer experience? Jan recently had both the best and worst customer service experiences on a recent flight, and it sparked today’s discussion. Jan and Jim discuss the lessons to be learned from bad experiences, why we tend to have them in…
TLP128: Leadership as Defined by 2nd Graders
Jim and Jan start the episode with how a second grade class defines a great leader! Leadership is hard, but these young people show that the basics are pretty simple. Also discussed is how we’re happier when we help others, leading with love and courage, and why good leaders provide both positive and negative consequences…
TLP126: Accountability – There Must Be Consequences
In this week’s episode, Jim and Jan address some listener and client questions on the topic of accountability and ownership. They discuss how to get people to do what they say they are going to do; who actually is accountable for getting people to be accountable in the first place; why someone may not take…
TLP124: How to Make Difficult Conversations… Easier
Difficult conversations are part of the leader’s job when it comes to creating a strong organization. In this episode, Jim and Jan share the tools they recommend to make these unavoidable conversations a little easier. In this episode, they answer listener questions all based on the topic of difficult conversations: The pitfalls of avoiding them,…
TLP122: What Scares Us The Most
What Scares Us the Most It’s a Jim and Jan Halloween episode! To get into the spooky spirit, they tell us what scares them the most, both professionally and personally. They then discuss ways in which fear can help us prepare, motivate and leave us stronger. Whether it’s a fear of public speaking, networking, or…
TLP120: Why Trusting Your Gut is Hard
Chances are, you have been told at some point to just “go with your gut,” or “trust your gut.” Every day we are faced with thousands of decisions, and some just seem to come from within, or a source inside ourselves. Today, Jim and Jan talk about what it really means to trust your gut….
TLP118: What’s Been on Our Mind: Decision-Making & Networking
In this week’s episode, Jim and Jan share what’s been on their mind. For Jan, it’s all about decision making. How they are made, the processes most organizations are lacking, and how we structure transparency into decisions. Jim’s been noticing how beautiful things emerge when we embrace networking, and create business opportunities for ourselves and…
TLP116: You Ready to Get a Little Scuffed Up?
Positioning yourself for failure is not normal, but it can be enlightening. Jim and Jan are both big proponents of getting a little scuffed up now and then. In this week’s episode, they tell their personal stories about their biggest challenges, and the lessons they learned once they were on the other side.
TLP114: The Art of Influence
This week, Jim and Jan dig into the tie between emotional intelligence and sales. Organizations are moving away from manipulative tactics, and using using empathy and connection to influence others. They discuss the similarities between sales and leadership and how emotional intelligence can be learned. There are ways we can turn small talk into big…
TLP112: The ‘V’ Word – Vulnerability
This week, Jan returns fresh from a trip to Ireland, where he traveled and worked with his MBA students through his course at University of Colorado Denver. He and Jim discuss the parallels and running themes between the young professionals, and guests from recent podcast episodes. They discuss how leaders can foster an environment of…
Recent Comments