Frances Frei is a Professor of Technology and Operations Management at Harvard Business School, and her research involves understanding how leaders create the conditions for organizations and individuals to thrive. Frances discusses her new book, Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You. She dives into fixing broken cultures by creating an environment…
TLP114: The Art of Influence
This week, Jim and Jan dig into the tie between emotional intelligence and sales. Organizations are moving away from manipulative tactics, and using using empathy and connection to influence others. They discuss the similarities between sales and leadership and how emotional intelligence can be learned. There are ways we can turn small talk into big…
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