Irvine Nugent specializes in helping leaders expand their emotional and nonverbal intelligence to better connect, influence, and assess credibility. He understands that leaders are most effective when they are able to read the emotions of themselves and others in any given situation as well as assess the credibility of people in high stakes scenarios.
Growing up in Northern Ireland, Irvine witnessed a society torn apart by division and violence, and the damage done when communication breaks down and people fail to listen and understand. On this episode, he shares the tools to build trust, make deeper connections, and communicate more effectively.
[3:35] Our one prime objective as a human species is survival and our emotions evolved to help us through that process.
[5:45] Irvine studied under Paul Ekman’s and his research helped Irvine on learning more about hidden emotions.
[8:50] Most people who are trying to detect lies are only 48–52% accurate.
[9:40] There is no “one method” to detect a lie. It is a complex process to decipher a lie.
[10:15] Lying serves a purpose and it helps us gain an advantage. However, very few people are actually good at lying.
[12:10] When you learn to look for micro-expressions, it’s very difficult to turn off.
[14:45] As a good leader, you need to have your hand on the pulse of what you’re going through emotionally.
[17:30] Irvine grew up in Northern Ireland and shares what it was like to grow up in a war zone.
[19:05] People forgot how to communicate and were so convinced of their own truth.
[20:15] Good stories have the power to transport us to another reality.
[23:40] Irvine grew up in a pub and tells stories of how his father would let both Protestants and Catholics drink at his bar, which caused problems.
[27:10] The leader sets the tone. Irvine’s father was determined to create an atmosphere of belonging and inclusion.
[29:55] People confess their sins not at the church, but at the pub. This is because pubs have created a space for psychological safety.
[33:45] There’s a lot of fear in business and leaders are afraid that they’re not allowed to show fear.
[37:45] Listener challenge: Define what mood you are trying to portray in your meetings.
Quotable Quotes“When we try to conceal our emotions, we can train ourselves to discover this leakage with micro-expressions.” Click To Tweet The truth always leaks out. If you are looking for the right leaks, you can uncover the lie. Click To Tweet “Just because you have an emotion, doesn’t mean you have to act in a certain way.” Click To Tweet “Great leaders are able to expand the space between the reaction and the behavior.” Click To Tweet
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- Websites: Irvinenugent.com & Irvine on LinkedIn