I bet you can instantly recall an awful customer experience? How about an exceptional customer experience? Jan recently had both the best and worst customer service experiences on a recent flight, and it sparked today’s discussion. Jan and Jim discuss the lessons to be learned from bad experiences, why we tend to have them in…
TLP147: Courage, Perseverance and Toughness
Lieutenant General Robert L. Caslen Jr. served in the U.S. Army for 43 years, and he retired in 2018 as the 59th Superintendent of the United States Military Academy at West Point. He talks with Jim and Jan about the responsibility that came with his role as superintendent. They also discuss diversity in leadership, winning…
TLP146: Seeing Greatness Amidst Despair
Dan Ivankovich is an orthopedic surgeon, humanitarian, CNN hero, and blues musician! He joins The Leadership Podcast to discuss the inspiration behind creating OnePatient Global. Dan talks about creating empathy and connection, and how Dan’s injury changed his life’s trajectory. As the leader of the Bone Squad, Dan is known for his advocacy on behalf of the underserved,…
TLP145: Strategy is Overrated
Alan Weiss is a consultant, speaker, and author who has published over 60 books and 500 articles. Marshall Goldsmith calls him “the finest entrepreneurial coach in the world.” He discusses how “attracters” attract success, why trying means failing, why marketing trumps strategy, and which of his Hot Tips are most popular.. Key Takeaways [2:50] Alan…
TLP144: Don’t Wait
Greg Mercer, Founder and CEO of Jungle Scout, is a successful entrepreneur, angel investor and experienced Amazon Seller. He talks with The Leadership Podcast about travelling the world as a digital nomad, taking the leap from civil engineer to entrepreneur, how he picks what he sells on Amazon, and transitioning from a doer to the…
TLP143: The Speed of Need
Cathy Sunshine, President of the Sunshine Group, has coached thousands of executives and multiple generations of leaders. She talks about the changes she has witnessed in leadership over the past 45 years, the synchronization of how we move in organizations and how a behavioral operating system is different than culture. Also discussed are ways we…
TLP142: Grace – A Leadership Aspiration
Jim and Jan start the show by paying tribute to Jan’s late mentor who exemplified the virtue of gratitude. Also discussed are ways to improve positivity, the power behind finding things to be grateful for, and practical suggestions for expressing gratitude. Key Takeaways [1:46] At the funeral of his mentor, MG Bud Ahern, Jan reflected…
TLP141: Leading in Permanent Beta
Professor Bill DeMarco (Retired Air Force Colonel) holds 3 Masters degrees, and holds fellowships at Stanford and Cambridge. He is a five-time commander and teaches leadership at Air University, Auburn and Michigan. Bill explains what he means when he says we are all just students in “permanent beta,” and ways in which we can be…
TLP140: How To Balance Preparation and Adaptability
There is a pattern Jim and Jan have seen time and time again in successful people – they prepare. Today, they discuss the approach of preparation, why it’s important, and what can happen when we just “wing it.” Key Takeaways [2:30] Things often don’t go as planned. Preparation safeguards us and provides us with…
TLP139: Set Pride Aside
Kevin Flike knows what is means to be down and out. As a Green Beret, Kevin was shot in the lower abdomen during his second deployment to Afghanistan in September of 2011. On the show, he talks with Jim and Jan about his journey to heal himself, and then… inspire others. He went from multiple…
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