[5:11] Dr. Jacquelyn Paykel made herself over with introspection and self-compassion with four prongs: understanding herself and having self-compassion, understanding her veteran patients as part of the tribe, serving leaders by understanding their values, and understanding the VA’s organizational goals.

[11:52] Jacquelyn’s training years were filled with the stress associated with terror. Stress can be productive depending on how you perceive it. Negative stress can cause damage. Positive stress can be healthy. If you exercise grit, you build confidence in yourself.

[16:47] Early on, Jacquelyn collided with a medical practice’s traditional culture with her new ideas and agenda. This created tremendous stress and daily scrutiny due to the lack of trust. Her grit came into play when she was on notice every day for a year to perform under pressure. She learned that she wasn’t stuck. She could always change where she was and the way she behaved. It was a valuable lesson.

[31:47] Dr. Jacquelyn Paykel is at the tip of the spear of changing minds and behaviors in a field that’s not known for changing quickly. Hold your uniqueness without displaying it.

[36:51] Jacquelyn explains THRIVE, a multi-disciplinary 14-week program that brings veterans together in a standardized curriculum based on positive psychology, integrative medicine or understanding self, and acceptance and commitment therapy. In the 14 weeks, the veterans form a tribe and support each other. The teaching staff also learns how to teach again.

[42:35] Leaders find value every day in their own work, model their passion for others, and then allow them to find what makes them tick to interact with the world in a valuable way.

“It’s in belonging — feeling like we belong — that we really can live our best life.”

“Stress is a very significant aspect of my training years. … there’s a significant amount of stress even now … it’s a 24/7 job.”

“If you don’t have barriers up, people will naturally migrate towards you to help.”

You can change where you are and you can change the way you behave. And sometimes you have to change both.

Hippocrates emphasized the natural aspects of medical care and doctors are getting back to that.

“It really is about kind and compassionate care that will help these individuals heal. Each treatment has a placebo effect.”

“What I needed to do was acclimate and people needed to acclimate to me.”

When you move into a new situation, understand the environment and prove your worth to the people on the ground.

“When people have confidence in you then you can do those creative processes and move forward from there.”

“We as leaders generally find value in what we do every day … but it’s our obligation to model that for other individuals.”