[2:13] Jan recently took 12 of his MBA students to study in the Republic of Ireland and United Kingdom. Traveling between two locations provided a good comparison and contrast of business in the countries, and gave students a global perspective on startup companies, and what it really takes to study and then become a leader. It was not all fun and drinking Guinness however – many work days were very long, fast paced and in an environment that called for punctuality and professionalism from start to finish.

[5:26] Much like executives going through transition and transformation, Jan found the students are also looking for a place to be purposeful and have their contributions acknowledged.

[6:02] Leaders must frame and set expectations from the beginning, and hold the team accountable from day one until the even after the mission.

[7:31] In Ep 101, General Stanley McChrystal notes we should hold ourselves up to certain standards, rather against one another. In Ep 65, Maestro of the Colorado Symphony, Brett Mitchell, views success in his orchestra when they play with each other, AND for each other!

[9:54] The four ground rules of individual leadership:

1. Take personal responsibility
2. Be On Time
3. Be Curious
4. Have a Great Attitude, and Be a Team Player

[9:55] A strong leader with a broad vision sets expectations from the beginning, creates an environment where people can step up at different times, and creates post action reviews and feedback loops. When this is place, most of the people will do the right thing at the right time with minimal supervision.

[12:04] It is now becoming more common for executives to journal. Sharing written accounts of our feelings shows how we and others are processing events, and where we may be struggling. Fostering a culture where vulnerability is welcomed helps people feel safe to learn from their mistakes. It also supports two of the biggest challenges in today’s workforce: talent acquisition and retention.

[18:40] Leaders must figure out an efficient way to engineer feedback loops. One way may be the structured moving of employees to different geographical locations.

[21:05] For innovation, you need time to reflect. The environment has to be safe to make decisions and collaborate.

[22:05] Successful leaders and teams recognize their mistakes but act quickly and strategically to turn it around.

Quotable Quotes

• “It’s not about measuring yourself against your peers.”
• “Getting a group to hold themselves accountable is a fine art.”
• “Executives should continually ask themselves whether they are creating the right environment.”
• “We all learn when vulnerable.”
• “If you don’t ask for help, you’re never going to learn and grow.”
• “It’s what you do after you make a mistake that matters.”