TLP493: “Sand People” – The Hidden Drag on Your Team’s Performance

Jim and Jan tackle the uncomfortable truth about “sand people,” those team members who grind everything to a halt, and why even your best glue guy can’t overcome the friction they create.

Drawing from their coaching experience, Jim and Jan reveal how to identify and deal with sand people before they destroy your team. They explore the telltale signs—projecting, hoarding resources, passive-aggressive behavior—and explain why leaders consistently wait too long to act.

They also share the harsh truth that someone who is not performing well is costing more than they produce, and costing opportunities and damaging team morale in ways that are difficult to quantify.

In this episode, you’ll learn how sand people self-identify through their behavior, the specific ways they inhibit high performance, and most importantly, why it’s critical to move quickly..

Find episode 493 on The Leadership Podcast, YouTube, or wherever you get your podcasts!

Watch this Episode on YouTube | Jim and Jan on “Sand People” – The Hidden Drag on Your Team’s Performance

https://youtu.be/EeH_BMrTp1U

Key Takeaways

[01:35] Jim coined the term “sand people” to describe team members who act as sand in the gears, preventing smooth team operation.

[03:05] Jan noted that 60% of people in the U.S. are not in high-value jobs with only 31% engagement, creating a disconnect between economic growth and worker fulfillment.

[05:12] Sand people often project by complaining about what others aren’t doing, which is exactly what they themselves aren’t doing.

[07:34] Jan confirmed that one bad person on a team poisons everything, making it impossible to have a successful team experience.

[12:33] A-players immediately avoid sand people and start looking for better teams because they expect leaders to uphold standards.

[16:04] Jim witnessed Larry Yost pick up a cigarette butt when no one was watching, demonstrating how modeling behavior matters more than words.

[19:17] Jan admitted being a sand person as a young cynical military officer, making wisecracks without anyone coaching her on the impact.

[21:05] Jim acknowledged being too harsh early in his management career and emphasized the importance of learning from mistakes.

[22:06] Jan’s biggest business mistake was bragging about new hires then keeping them too long trying to fix them instead of recognizing sunk costs.

[23:49] Jim advocated hiring for unteachable qualities like curiosity in salespeople rather than skills you can train.

[26:34] Jan recommended “Top Grading” by Brad Smart for distinguishing between easy-to-change skills and hard-to-change qualities like energy and passion.

[28:53] Leaders must be attracted to friction to identify where to remove resistance and lubricate the machine for team effectiveness.

[29:57] Jan identified two coaching buckets: helping people prioritize time strategically and having difficult conversations about performance expectations.

[33:21] And remember… “The path of least resistance is the path of the loser.” – H. G. Well

The Leadership Podcast is sponsored by W.S. Darley & Company.

Founded in 1908, Darley remains a family owned and operated business, providing the highest quality equipment solutions to our country’s warfighters and firefighters.

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